Product Return Policy
1. Return conditions:
Customer need no check goods status and can change/return right at the time of delivery/receipt in the following cases:
- Wrong categories, models in the ordered order or website at the time of order.
- Not enough quantity like in the ordered order.
- Problem with product quality
Customers are responsible for submitting relevant documents proving the above deficiencies to complete the return / exchange of goods.
2. Regulations on the time to notify and return returned products:
- Time of return notice: within 48 hours after receiving the product in case the product lacks accessories, gifts or broken.
- Product delivery time: within 14 days after receiving product.
- Location of product return: Customers can take the item directly to our office/store or deliver it by mail.
In case customers have any complaints/comments related to product quality, please contact our customer care line.